How we organize, process, and prioritize user requests for our product

Managing many user requests at once with Mail Pilot is an entire system in itself. This essay breaks down the organization and process I use to hande and make use of a high volume of requests.

Email is a very personal thing. Everyone has their own unique list of “must-have” features for an email client. Managing many user requests at once is a skill that I have become proficient at, but only after years of gracelessly fumbling through poor processes.

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