CONNECTED PATIENT SERVICES FOR THE NEXT WAVE HEALTHCARE
Internet of things (IoT) has hit all businesses for the potential opportunities of revenues, efficiency and operational excellence. Connected healthcare has also fast moved towards reality with the advent of IoT. In mindful to being a highly regulated industry with stringent norms, it is important for the entire eco-system to work together in a collaborative way to really embark on major reforms in transforming healthcare industry for better patient outcomes and higher efficiency for provider, payer and medical devices companies.
Healthcare has been one of the first to adopt to sensors and smart machines monitoring patient vital data. Whilst hospitals have been on this journey for a long time, we are seeing an exponential increase in consumer wearables for self-diagnose. The use of wearables has since then expanded from OTC wellness programs to treatment plans from providers.
In hindsight, new transformational healthcare models have emerged that disrupts not only conventional caregiving but also new-care models that can engage with patients outside of traditional caregiving facilities with flexibility of anytime anywhere patient monitoring and resolution
The models are evolving on the edge of major imperatives in the healthcare industry
· In a country like India, there is 1 bed and ½ caregiver for every 50 patients, making it very challenging for providers to offer uniform healthcare to all
· More patients are opting for outpatient centres and home healing to avoid hospital overburden and personal preference to be in comfortable environment
· Availability of Long term care and skilled nursing at affordable pricing
In-lieu, both providers and payers are keen to look at new nodes of healthcare models that allows them to engage, respond and resolve patients continuously outside of hospital or conventional care facilities. Foreseeing the trend and demand of these models, medical device companies are upgrading devices and equipment continuously and making them available to customers in low cost flexible models of rentals and pay-per-use. Whilst these devices may be advanced to capture patients information accurately, they need to be infused in the IoT healthcare ecosystem to engage and resolve.
“CONNECTED PATIENT SERVICE”
Connected patient service would allow smart devices to monitor and capture accurate and timely patient’s data, smartly analyse data to actionable insights and intelligence for the providers to engage with patients remotely, and allow remote monitoring by medical device companies
For example: a healthcare provider offering a remote support plan for Asthma patients. In this service, a Bluetooth enabled inhaler tracks how often the patient is using it, along with the location and time. This data from the device is then analysed real-time as a solution to the doctor’s mobile app to not only monitor and provide preventive plan to the patient but also identify patients at immediate risk and their location alert
Hence for these smart devices to work and connected patient service to be a successful care model, the entire ecosystem needs to work seamlessly. Which implies,
· Smart devices from medical device companies to allow new products and features on a continuous upgradable basis to meet both patients and providers need at a low cost, along with self recovery capabilities to adhere regulatory requirements
· Solution Provider to be able to offer the entire solution from device to data to insight in a PaaS including various severity data models to avoid risks of failure
· Flexible remote support plans from providers and payers to increase customer satisfaction and making the same standard of care available outside conventional facilities
A comprehensive IOT solution then can play a vital role in enabling healthier lives!!