Next at Chase Connect — April 2025
Welcome to Next at Chase Connect, a collection of articles featuring technology, product, design, data & analytics, and culture at one of banking’s most innovative organizations.
Technology
Advancing Performance in Complex Transaction Flows
We are constantly working to enhance customer experiences and provide updates that can make it easier for customers to get more done quickly, efficiently and in a way that delivers valuable insights on their accounts and financial health.
Recently, Chase introduced a new customer experience packed with features designed to simplify transaction identification and search capabilities for customers. Read More
Middleware Re-engineered: An Effective Approach to Decouple a Complex Monolith
As one of the largest banks in the United States, Chase’s digital banking platform serves 84 million consumers and seven million small businesses, with a total of approximately 67 million active digital users. At peak hours, our systems process tens of thousands of transactions per second, ensuring seamless banking experiences. Behind the scenes, this scale demands a robust middleware platform that efficiently manages data orchestration, performance optimization, and service reliability. Read More
Product
Rush Card Shipping: Improving Testing and Customer Journeys at Chase
Financial services are in a constant state of evolution, with customer expectations reaching new heights. Delivering seamless experiences–both fast and flawless–is no longer just important, it’s essential. At Chase, we see this challenge as an opportunity to push boundaries and redefine what’s possible.
We encountered a specific hurdle: ensuring that our “rush card shipping” process allows customers to request expedited credit card replacements with absolute confidence. Read More
Rohan Amin’s Leadership Style
Chase’s Chief Product Officer shares the rules he lives by. Read More
Design
Validation Research Magic
A healthy validation program can shore up your organization’s entire research program.
Imagine that you’re (very graciously and expertly) making a delicious spaghetti dinner for your friends and family, complete with homemade tomato sauce. You go to the supermarket and pick out the ripest tomatoes, the best onions, the longest-stemmed celery, the most orange carrots and the most odiferous garlic and herbs. You chop all the vegetables with the precision of a French chef, patiently sauté them and bring your sauce together over the course of an entire afternoon. Would you serve that sauce to your guests without first tasting it? Read More
Data & Analytics
Mastering Secure Data Movement: Chase’s Path to Innovation and Framework Stability
Securely moving data is a critical factor in innovation. The ability to securely and effectively transfer data within an organization’s framework is not just a technical necessity — it’s a game-changer. Our data journey at Chase involves a commitment to driving organizational modernization and leading innovation by successfully implementing a secure and stable data- movement framework that powers customer experiences in digital, servicing and more.
It starts with our vision for the future, where data silos and fragmentation become relics of the past. Read More
Culture
What E2 Means to Me
The Expert Engineer (E2) program provides high performing, high potential technologists at Chase with an opportunity to focus on their career paths through immersive activities, mentoring and projects that build confidence, ability, networking skills and community building. We’re catching up with alumni to learn about their journeys, E2 experiences, and what the program has meant to them as they grow their careers as Chase technologists and leaders. Read More
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