Next at Chase Connect — July 2024
Welcome to Next at Chase Connect, a newsletter featuring technology, product, design, and data and analytics articles from one of banking’s most innovative organizations.
Technology
How Our Technology and Branch Garage Teams Innovate and Collaborate to Create Better Chase Experiences
What do you picture when you hear the name “Chase?” If you visualize a brick-and-mortar branch with the blue octagon logo, you are not alone. Our branches are the local face of Chase in communities across the country and we have continued to expand to serve people locally. In the era of online banking and mobile apps, customers value our branch footprint and appreciate the ability to complement an in-person experience with the things they can accomplish through technology. Read More
Making the move to an open-source framework for Chase.com
Chase.com is the award-winning digital front door for Chase. It serves more than 80 million customers across Chase businesses, and every month millions of those customers log in to view account balances, pay bills, apply for credit cards, manage investments, apply for home and car loans, use rewards, book travel, and “zelle” friends.
Behind the scenes, more than 1,000 software engineers work together to continuously deliver high-quality features and enhancements with the goal of helping customers manage their financial lives on any device anytime, anywhere. Read More
Product
Consumers Use Banking Apps for Much More than Transactions
Everyone is using their phones to “get things done” in their lives and banking is no exception. We have seen mobile usage continue to climb over the years, and we now serve more than 54 million mobile users — an almost 10% increase from 2023.
And while we know that customers come to the Chase app for the convenience of depositing checks, sending money and taking care of everyday money needs, we’re also seeing that customers want to do more than just transact on their phones. Read More
How Chase uses CICD to deliver a new mobile app every 2 weeks
The Chase Mobile® app gives our customers the ability and flexibility to bank and access their accounts from nearly anywhere and anytime, when they are connected. It serves close to fifty million users with over 20 mobile logins per user per month, making it one the most used mobile banking applications in the financial industry. We produce it with a team of more than a thousand engineers and associates.
Through the app, we continue to bring our customers closer to their finances, more often and more efficiently with each and every app release. But how do we keep it running smoothly, and bring the latest updates to our customers? Read More
Design
Effective Design Critiques
Picture this: you are a user experience designer or content designer. You have worked diligently on an initiative with your team, you’ve tested your prototypes with a research partner at your side, and your team has come up with a product design that will solve one of your users’ biggest problems.
You begin your final review with stakeholders only to discover there are new constraints, old objections that were unresolved in past reviews, and an ever-growing volume of change requests sidelining your delivery schedule. Read More
Career Stops with Ryan Freitas
The Career Stops series chronicles the twists and turns that members of the Chase team take on the journey to their current roles with the firm. This week, we’re following Head of Design for Connected Commerce Ryan Freitas’ journey from co-founder to finance.
I started my career as a software developer. At UC San Diego I studied Cognitive Science, which was a mix of neuroscience, human factors, and enough computer science to be dangerous. My first job out of college was for a robotics startup in the semiconductor space in San Jose, Ca. I enjoyed that job a lot, but at the time I was obsessed with what people were building online. Read More
Data & Analytics
BankThink: The CFPB must take the opportunity to lead on consumer data security
Trust. It’s a small word, with tremendous implications — particularly when it comes to safeguarding banking information.
The underlying foundation of the banking system is reliant on customers trusting that a bank will keep their money safe. Banks have earned customers’ trust, particularly from customers using online and mobile banking, following billions of dollars and decades of investment in security and privacy protections. Much like our vaults, our customers trust us to safeguard their most valuable possessions. Read More
Forecasting with Accuracy
Whether we’re deciding what to wear in the morning or we’re at the supermarket choosing the best ingredients for a new recipe, our adult brains are making upward of 35,000 decisions each day. This is according to Eva Krockow, lecturer at the University of Leicester in the UK. Most of these decisions are small, but some are so large that they can change the course of our lives or even the course of human history (if you’re a globe-bestriding colossus).
To make decisions as effectively as possible, we innately measure the benefits, costs, tradeoffs and risks of each option. Similar to how we optimize decision-making in our personal lives by anticipating value (benefits minus costs), so too can we anticipate the value of each possible path in our work lives, especially when it comes to drawing roadmaps for new initiatives. Read More
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