VI. Open the Happiness Door and Reach a Better Environment
Hi there! This is the sixth of seven stories that I am going to share with you regarding…
Have you ever been surrounded by a group of persons doing the same thing? Hell yeah!
Perhaps working or just attending and event, it could be many things so for sure on these situations there might have been some things that you really liked, some that you didn’t liked too much and some others that you really hated…
Let me tell you that you do not need to remain quiet and indifferent, but you do need to find the better way for expressing your opinion and by doing this you can help to create better environments, let’s see how Management 3.0 can help us so let me share you my history and if you want you can also watch the video of this article at the end of this post…
Reasons for Using the Practice
Most companies if not all, open their gates to the employees and give them an atmosphere in where they execute their jobs, some companies do really cool things such as Google and are in constant innovation for creating great employee experiences and some others are on their way for getting there.
Something that is really important for creating an original and very unique space since every business and company is different is to consider the opinions and feelings of their very own collaborators.
According to Sideways 6 on 2019, 34% of employees worldwide thought that their companies were not listening their ideas for improving the business:
[Infographic] The state of employee ideas
Sideways 6 presents the results from the world's biggest ever survey on employee ideas and whether companies listen. 4…
Luckily for me in Bolivia Bagó Laboratories, a multinational pharmaceutical company is making great efforts to be game changers and they want to reach collective happiness…
Since my Stepmom is the National Sales Manager and she was hosting the Annual Strategic Meeting, we created a space for applying something really cool that Management 3.0 has for us known as the Happiness Door.
I present you the Happiness Door
This is an emblematic door trough which everyone as an attendee, as a college, as a collaborator, as a boss, as a family member or anything can share in a transparent, engaging and very polite way their opinions regarding the good, the bad and the ugly of any situation…
You just need a space subdivided in 3 different areas in where you ask people to write down or stick a post-it saying the things that made them happy, the things that they felt neutral about and the things that they did not liked too much….
By having this, you as a host or a peer will be able to take into account the different opinions and to find according to what is at your possibilities different actions or efforts that can be made in order to improve the overall happiness and make the suggestions become some real actions.
How I Applied it
(Notice that in some images, implementations and tools could be in Spanish since I live in Bolivia and not all within my environment speak English)
For using this at my stepmom office I designed this happiness door:
There we could expose the company, explain the situation and we also personalized the spaces with which the door was designed so instead of having 3 elements known as “Thinks I Liked”, “Thinks I Felt Neutral About” and “Thinks I Disliked” we had 4 divisions that were “Things that Attendees Liked”, “Things that Attendees did Not Liked”, “Things that Attendees Would Like” and “Things that Attendees Would Replicate.”
This personalization was made because we were applying the tool on a very specific event that was the Annual Strategic Meeting which had a duration of 3 days where different people of the organization had to do some presentations, some speakers were invited and some corporate activities were applied.
Since everything was being held online, I made a Google Form that was sent to everyone at the end of every day that looked like this:
There, the instructions said that filling the form was completely optional and that it could be done anonymously. So as a surprise at the end of the event we could have something like this example that I made for Management:
A public Happiness Door where everyone gets to see what’s on everybody minds because radical transparency is becoming a business differentiator nowadays…
Once the event was finished, I gathered all the answers and registered them on different color squares representing different opinions to be included on the digital door, all of this with the help of PowerPoint
The answers gathered were very nice and insightful and adding the space of “Things that Attendees Would Replicate” was a huge success…
Some examples of the feedback that was received were:
“I liked that we had a space to express ourselves feeling respected”, “I did not liked that Regional Managers didn’t participated too much”. “I would like duration to be just for one day” or “I would replicate the standardization on results presentations.”
My Learnings as the Facilitator
By facilitating this practice I noticed that taking into account different opinions is something usual in our life but we do not always do it on the right way…
I learned that either if you are sharing or receiving opinions is easier to make your point if you just write down a message and is even easier to do it by having the chance to express yourself in an anonymous way because with this you feel free to express openly not mattering if you are trying to communicate your feelings down-up, up-down or peer-peer…
I found this way of doing things really great, fun and engaging where getting honest and adequate feedback trough this tool became something really nice.
For example, I made my stepmom fill a Happiness Door regarding how I managed the implementation on her meeting after everything was done so I can improve my performances on the following situations in where I could get to help her…
I also learned that is important to give public access to the different opinions that were gathered because by having this, it is impossible to ignore what all the people is feeling and gladly Happiness Door gives us that possibility
Something that I would add to this practice is a parallel section to the spaces where messages are written in order to score with numbers different specific elements that could be of relevance for example on this particular case, adding something like “Evaluate the Zoom Tool” or “Evaluate the Time Compliance” so we can receive a numerical feedback as well.
Also I would invite a collaborator to read out loud the different messages that were posted and as the organizer, host or facilitator I would clearly state that things will be considered and applied as long as it is feasible, because I think that if atendees believe that everything that their share as their opinions will be addressed, when something is not applied they could feel angry or neglected and this practice is all about reaching more happiness..
You do not need to install a new door at your office or your home you just need to adequate the existent ones, on a really easy way…
So I see no excuses for not trying the Happiness Door!
Key Tool Takeaways
“This tool allows honesty and transparency, generates loss of fear, gives chances to express freely and spreads a rain of improvement suggestions.”
This practice has been applied on a work environment that is not mine but I am looking up for applying it as well with my work team once I open my business again (I run a car rental office) which has been closed due to the quarantines and the COVID-19 situation and also we are going to apply it with my family once we have some event such as a board games afternoon.
I think that the importance for applying this practice is just as relevant either in work environments or family ones since trust levels from my perspective should be the same because as Simon Sinek states:
“A team is not a group of people that work together, a team is a group of people that trust each other.”
So if you do think that families are also teams or that teams are also families and find this definition valid for both elements (family members and work teams). Let me say you that according to my perspective, this is just what Management 3.0 Change and Innovation Practices are all about…
Because they give us the chance to nurture our environment elements as if they where flowers that need to be taken care of and doing this with actions, tools and practices such as the one that we just saw is much easier…
This is how Bagó Happiness Door ended…
Article Practice Video
Thanks for reading/watching and see you on the next post… ;)
(All the images/videos included are either referenced, royalty free or self-made)