Employee Spotlight: Abhishek Gupta

In conversation with someone who ensures our products uphold the highest quality of standards for an awesome user experience

What does a product’s success depend on? It’s a combination of a revolutionary idea, an awesome interface, and ultimately the seamlessness of a product. This is where a quality assurance team comes into the picture.

In this edition of our employee spotlights, we are in conversation with Abhishek Gupta, Senior Quality Assurance Lead at Niyo.

Abhishek hails from Jaipur, Rajasthan and did his Bachelors in Electronics and Communications Engineering from D.Y. Patil College of Engineering, Pune. He finds travelling rejuvenating and enjoys experiencing the local cuisines, and history and culture of different places.

“I like the openness here at Niyo. Everybody’s appreciative of each other and everyone’s opinion matters irrespective of their designation because it’s all for the betterment of the project. It’s been just two months since I joined and I’ve noticed that there’s no micromanagement. I’ve been given the full playfield to experiment.”

Q: What motivates you to wake up and go to work?

A: Finance is the backbone of any country. We’re trying to change the traditional model of things and create a customer-first experience in banking. When everyone thought that things can’t be done without going to a branch, we’re creating solutions to get everything done on mobile devices while sitting in the comforts of our homes — it’s just amazing. The focus of everyone across the organization lies around customer experience and customer-centric solutions — that’s motivating.

Q: What has been your career path before joining Niyo?

A: I started my career with game testing at GradMener Technology Pvt. Ltd., Pune.

Later, I moved to Apostek Software LLP, Bangalore for a website testing project in the caregiving sector (Care.com). While working there, I moved into the mobile web space which was hot in the market at that time.

In Jan 2015, I moved to NCR to be closer to my family and joined Airtel to work on the Airtel Thanks app. Since then I’ve been actively involved in Android and iOS app testing, leading teams on multiple projects across different platforms.

In May 2018, I moved to Deutsche Telekom (T-Mobile). Since I was among the first few employees, I helped the organization set up a team from scratch. In my stint there, I had interviewed 500+ candidates and played a significant role in growing the team from 6 to 400+ people.

Q: How did you get your job at Niyo?

A: I’m a startup person and I’ve spent quite a lot of time with startups during my career so far. Setting up teams and understanding a product from scratch excites me. I have experience with the Ecom, and telecom sectors and the team in my previous company was already set up. Since my father was a banker working with SBI, fintech was always in my blood. I used to like all the banking-related things he used to talk about. Fintech is changing the banking industry by getting into a paperless and branchless mode. Niyo’s technology-oriented customer-centric concept sounded very nice to me. The range of things you can experience with the banking stack is huge. When money is at the heart of it, you know you are in for something really important. I got a call from Niyo, met Ashish, and Viren and really liked the interactions I had with them and the vision they were carrying. I joined Niyo in December 2021.

Q: What entails your typical workday?

A: Currently, I’m taking care of the quality of the Niyo SBM app and leading the QA Teams for the Niyo Global product. No two days are the same at Niyo; that’s one thing that really excites me. We usually start our day with daily meetings and scrum to discuss what we did the previous day, plans for the day that follows, and any blocking challenges or important tasks that need to be taken care of. This sets the pace-up for our day. During the day we have calls for technical and design discussions, etc. Also, since we’re hiring on a large scale, I take a couple of interviews on a daily basis.

Q: Are there any specific traditions/habits/culture quirks in your team?

A: I was initially sceptical about whether I’d be able to glue to the team or not. My apprehensions were relieved when I noticed that everyone was very welcoming and receptive. I had come from a different organization where things were done differently. I’m trying to bring in certain perspectives from there as well to improve the product and processes, and everybody’s all ears. They’re like — if that’s worked for you, then why not, let’s try that! It’s great to see that everyone’s open to change and want to work for the betterment of the product. Such enthusiastic support and reception from the team motivate me to try new things.

Q: Are things different now that we’re all WFH?

A: The only major impact is the in-person connections, but there are a lot of ways to go about it. Everyone is now working from the comforts of their homes so they can modulate their timings if they want. There’s flexibility if someone wants to start their day early/late, and freedom to manage work hours. We meet everyone daily on calls and once a week on video calls so we don’t forget their faces. I feel WFH has brought more good than bad. We’re able to work much more freely, the productivity of folks has increased, and the travel time from earlier is gone. People were drained by the time they reached office, now one can easily plan their day.

Q: What has been your favourite project so far at Niyo? Why?

A: I’ve been working on Niyo Global since I joined Niyo. There’s nobody in the industry who’s offering a single card that works in 150+ countries. The simplicity of loading in INR and spending anywhere without a forex markup, where the conversion happens in real-time — the product is just amazing. How we simplify it further for the user through the app is something I’m looking forward to building. It’s just the beginning of this new product. Once the pandemic slows down and international travel opens up further, it’ll pick up really fast and we’ll see all the great things this card can do. I’m really looking forward to it.

Q: What do you like about working at Niyo?

A: I’ve wanted to work in the fintech domain for a long time. I like how we’re driving everything with the customer-first approach — it’s something we don’t see in a lot of companies. We’re building solutions for the customer by keeping their interests at the heart of it, that’s something I like. I also like the openness here at Niyo. Everybody’s appreciative of each other and everyone’s opinion matters irrespective of their designation because it’s all for the betterment of the product. It’s been just two months since I joined and I’ve noticed that there’s no micromanagement. I’ve been given the full playfield to experiment. Ashish just said, “This is your project now and you’re free to do things. Just remember these are our goals.” It feels great to see the confidence shown in me early on.

Q: What’s the best piece of advice you’ve ever been given?

A: I lost my father when I was in the final year of my engineering, but something he said long back has still stuck with me today, ”Always choose your battles wisely.”

Q: What advice would you give someone who wants to join Team Niyo?

A: Come and join Niyo and experience this amazing organization. You won’t find better people anywhere. You’ll have a great playfield and good ownership of projects. The tech stack that we are working on is cutting edge. If you want to learn about the technical aspects of fintech products or how we’re adding to the banking revolution, this is the place to be!

Q: What is the most inspiring part of your job?

A: I look after the quality of the application and whenever I see customers appreciating the app that they could seamlessly onboard within 90 seconds, it’s a proud moment for us. Traditionally, this would have been a procedure that would have taken filling out a bunch of paperwork and multiple visits to the bank. Happy customers inspire me to go the extra mile.

Q: When you were a kid, what did you want to be when you grew up?

A: I wanted to become an astronaut and explore things beyond our planet.

Q: What’s something most people don’t know about you? Is there anything else you’d like the world to know about you?

A: I can joke even in the most stressful of times just to calm everyone’s nerves.

Q: How do you unwind from work?

A: Spending quality time with my family rejuvenates me at the end of a long day at work.

Would you like to work with Abhishek on your next project? Do check out Niyo Careers for any open positions in your field of expertise. To get a sneak peek at Niyo’s culture and the cool people who turn ideas into reality, check out Niyo behind the scenes.

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A sneak-peak into what we do and how we do some cool things at Niyo

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