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Four Ways State Government Digital Service Teams Can Support the COVID-19 Response



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#1: Design people-centered platforms for sharing information with the public

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New Jersey’s COVID-19 Information Hub Homepage
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Translating an executive order to clear information for residents on covid19.nj.gov — Executive Order 107 mandated the closure of non-essential businesses. Examples of essential businesses could be found in the text of the order.
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The executive order was translated into a FAQ, easily searchable via covid19.nj.gov
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The detailed information was translated into easy-to-understand responses, providing users immediate answers and enabling New Jersey to get the most accurate, current guidance directly to the public.

#2: Identify and partner with external experts who can bring unique skills to augment internal capacity

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Small Business Assistance Eligibility Wizard — This tool helps business owners check their eligibility for multiple state and federal assistance programs by answering a series of simple questions

#3: Use the urgency to address tech and design debt so problems are solved long-term

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The upcoming improved, mobile-friendly unemployment insurance certification website developed in collaboration with the Department of Labor and United States Digital Service

#4: Empower agency partners to co-develop and own new solutions

New Jersey State Office of Innovation

Official blog of the New Jersey State Office of Innovation…

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