Streamlining NPS Collection With Typeform, Segment and GCP

Our custom-built pipeline to collect and act on Net Promoter Scores at scale.

Thomas Gariel
Aug 16, 2019 · 7 min read
Our NPS data pipeline

As many businesses out there, Net Promoter Score (NPS) is one of our strategic KPIs. While not perfect, it is a versatile indicator for measuring both the general opinion of our consumers on our brand, but also the quality of our service…