Not a Medium Staff Pick

I work for dope, Francis.

Here’s what that’s really like.

Photo by Golden Antelope on Unsplash

Francis. Frank. Frankenboss. I hate to interrupt your lecture, but I have important feedback. Please try to understand…

I don’t care

I don’t care about FamilyMart’s ethos, its image, or its core values. I don’t care because one of those core values is ‘value’, and a big part of the ethos is to extract maximum value from employees. I earn minimum wage as the customer-facing image of FamilyMart, providing ‘retail value propositions’ to our ‘valued customer base’… and I don’t feel valued.

I work the night shift, Frankie. So no, I don’t arrive at work enthused by the prospect of delivering a ‘rewarding customer journey’ to every drunk, punk, and junkie who walks in the door, because I know they’ll walk out with something they didn’t pay for, and I just pray what they take is liquor or cash, not me. That’s FamilyMart’s ‘valuable role in the local community’ at night, Frankster: free booze warehouse.

I don’t come into work ‘enthused’ at all. I turn up because if I stay until seven, and I eat from the shelves, and no one kills me, I’ll have earned just enough to buy a lid.

A lid is value, Franco, and every time I visit my dealer my customer journey is…