4 Patient Expectations Not To Ignore For Patient Satisfaction
A satisfied customer is the best business strategy of all; a satisfied patient proves the best practice served for all.
Patient satisfaction is the predominant indicator to measure the quality in healthcare. To put it in other words, the more the patient is satisfied, the more he is likely to prefer as well as refer you! Read below how…
Why is understanding patient satisfaction so important?
Patient satisfaction is not just linked to the feel good factor inside the clinic or for that matter to the after-effect of the treatment. Rather it is a mixture of both; in fact it also includes the experience of a patient right from step zero to the final step.
In the wake of patient-centric healthcare reform, there are certain changes happening not only at the providers end, but also majorly at the patients! They seem to be understanding & demanding a weighty claim in their own healthcare, with a lot more expectation from their service providers.
On the other hand, it has become even more critical for the healthcare providers to take this scenario under consideration to analyse & improve their patient satisfaction.
The 4 ultimate patient expectations you can’t afford to ignore
- Mode of easy & steady communication -
Research shows that today’s patients are more likely to stay involved & on the top of their healthcare. They look to build a convenient relationship with their providers in order to discuss their ailment without any hesitation. This becomes a golden chance to make communication (via various means) a tool to rule a patient’s heart.
2. Empathy more than sympathy -
The way of communication plays a big role here. For instance the language of communication, the images shared via social media, the in-clinic experience, and all such together. Despite the technical quality of care delivered, a doctor’s empathy is one of the key tellers of patient satisfaction.
3. In-clinic positive ambience
When a patient is in despair what aids to his mood upliftment is his surroundings. Though practicing medicine is not materialistic, but how you create an in-clinic experience adds to a patient’s satisfaction directly! To give an example, if a dentist puts all the gross image frames about the various dental problems, a patient already in pain might go into more depression. There is a thin line between informing & scaring with that information; considering this makes a patient more comfortable and eventually satisfied.
4. An ear to hear
Just a little different but not nearly the same as communication; because communication becomes a 2-way process. Every patient needs a doctor who listens patiently. This makes him feel valued & involved in his cure. The more he feels his play in the treatment, the better he takes the decisions & speeds up his recovery.
A happy recovery creates a satisfied patient.
The modern approach to healthcare is amplifying the patient satisfaction rate -
Thanks to the advances in technology, digital healthcare is gaining significance & bringing ease to the healthcare system in many ways.
The digital transformation has sprung in newer ways to patient satisfaction.
The intensity with which this digital transformation seeks to engage the attention of patients is expanding with time. This eventually helps in increasing their care satisfaction & gives insights to the doctors about their treatment & practice.
How to know if your patient is satisfied?
This can be a tough job to evaluate at first! But as said- nothing is impossible; only a little more effort, not entirely from your end but a helping hand would surely help. You as a healthcare professional just need to bring in a patient engagement platform that can smoothen this process & bring in front your patient expectations first hand so that you know the move upfront.
Wondering which is the best patient engagement platform to do so?
Well, you can stop that now because here is what you need to know-
Nth Sense is an online patient engagement platform that caters to all the doctor-patient relationship factors. With its years of experience & expertise in patient connect, it has all the strategies to enhance your patient satisfaction rate.
Offering various customised solutions, Nth Sense endeavours to strengthen the healthcare system and make it more patient-centric.
It always tries to create a win-win situation for both, the healthcare seekers & the healthcare providers.
Click on the link here to know how Nth Sense works & get in touch if you share the same goals (https://www.thenthsense.com/solutions-doctor)
