Ever wondered why are patients hesitant about feedback?
Patient feedback i.e. the opinions and reviews of patients on their treatment, add to the strength of happy healthcare.
How? Simply by creating scope to enhance patient experience and take it closer to satisfaction.
In fact, Patient feedback is another name to ‘insight to patient satisfaction’!
Today’s patients know a surprising amount about the health systems they experience, the healthcare they actually get, and also how to change if it is not in their favor. However, they are often scared to give feedback when asked for with a number of thoughts in mind; the simplest being- it will be pointless.
Healthcare Professionals (HCP) sure know the pain of requesting patients for feedback but it seldom comes. It’s time to listen to patient stories and respond to them but before that, it is even more important to know what excuses a patient makes and how to tackle them. To do so, through our in-depth research, we have found out excuses/reasons why patients don’t give feedback.
Here is a list which many of the healthcare professionals might relate to-
Excuses a patient makes when asked for a feedback
1. Can’t write what I feel
I am not a good writer, I don’t know the right words and even answers like I don’t want to write/Bore ho raha hai! Healthcare practitioners get all of these at times.
2. Internet issues
2G chal raha hai, net kharab hai, and what not! Though the connectivity is getting strong, the will to do so is yet to be!
3. Language barrier
‘Kehna kya chahte ho’ moment is common especially when patients don’t speak global languages and stick to their native ones.
4. Comfort zone
Some patients like to live in their own shells and not come out even for their own help. Like a snail you see! They are too conservative.
5. Attitude
Bas Yuhi! Mann nai kar raha wala attitude is even more common. Things like-’kya farak padta hai feedback se’, comes as a serious attitude problem.
6. Not well versed with Technology
The mobile screen is too small to type/read or hume naye zamane ke taur tarike nahi samjh aate is what comes as a dialogue!
7. Poorly designed feedback forms/platforms
Well, it’s not only from the patient’s side, sometimes the bad interface or difficult to navigate platforms make patients hesitant to share their feedback and then they prefer to avoid it.
8. Lack of Motivation
Nobody emphasizes the importance of patient feedback so patients might not find enough valid reason to do so.
9. No Time
Time constraints are for real, especially in today’s fast-paced life!
You can keep adding to this list, but let us look into the solution side. Though some excuses might sound genuine and some might sound bizarre, every single one needs to be addressed!
Nth Sense, a patient engagement platform is an address that a healthcare professional must note down to address these patient excuses effectively.
How does Nth Sense solve all these problems?
Comprehending the fact that all the doctors have a really tight schedule and somehow miss upon taking up this task, Nth Sense takes up this duty as a compassionate patient engagement platform. It helps healthcare practitioners to collate what their patients want to say via its unique feedback module that has solutions to almost every excuse a patient can make.
For instance-
- If a patient is not comfortable in writing but can talk, telephonic feedback is what Nth Sense organizes.
- If language is the barrier, executive at Nth Sense speak as many as regional languages.
Help your patients overcome these feedback obstacles. After all, the culture of the healthcare industry is gradually becoming patient-centric in reality & is not just in rhetoric.
