The future of payment cards

A short guide to digital transformation in the wallet.

Roberto Maggio
Oct 29, 2019 · 4 min read

This article, written together with Luca Troisi, Founding partner and Chief Digital Officer at Enhancers, is part of a series about the future of fintech and appeared originally on fintechdistrict.com.

1. Recycling plastic

In banking jargon payment cards are commonly referred to as plastic. The same raw material that industrial designers have been working with since the ’50s, shaping new and meaningful objects that fueled the spectacular growth of the home furnishing industry worldwide. UX designers today can play a similar pivotal role for debit, credit, prepaid cards in the age of open banking, envisioning future experiences and new, relevant products, both digital and physical.

2. Open payment

Card-related rituals — such as hiding when entering a PIN, writing down codes as fake phone numbers or constantly moving cards from the wallet to safe places at home and back — show how cards are often perceived as strictly personal, privacy-sensitive and potentially vulnerable objects.

3. Credit under construction

Cards were the fastest growing non-cash payment method last year (+17% YoY for debit cards, +11% for credit cards). This apparently unlikely increase in usage, as the mobile payment hype is peaking, can be partially explained by more and more inclusive policies, with a simplified and progressive access to credit cards for everyone.

4. Let’s get physical

Speaking of which, the actual features of the card as a physical object are being experimented with extensively.

5. The end is the beginning

Openness, access, hybrid technology. If payment cards have a future — and we Enhancers are pretty sure they have one — this is where we all should start designing it. The evolution of fintech involves rethinking plastic too.


Nulla di personale

Le nostre esperienze quotidiane analizzate con gli occhi di uno user experience designer. Perché la UX è intorno a noi anche se non sappiamo di cosa si tratta. http://enhancers.it/

Roberto Maggio

Written by

Partner, Director of Content, Head of Verbal Design at Enhancers, the digital product factory www.enhancers.it

Nulla di personale

Le nostre esperienze quotidiane analizzate con gli occhi di uno user experience designer. Perché la UX è intorno a noi anche se non sappiamo di cosa si tratta. http://enhancers.it/

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