Lean Cappuccino: A Better Way to Do Q&A

What is Lean Cappuccino?

Lean Cappuccino is a structured Q & A session. A topic is introduced, questions are generated, and answers are provided.

When to Use Lean Cappuccino for a Meeting?

Whenever there is an asymmetry of knowledge or expertise amongst the meeting participants: a few people have the answers while others have the questions.

How to Run a Lean Cappuccino Meeting?

Those meeting participants with the most knowledge or expertise on the meeting topic are Responders while those meeting participants with questions are Askers.

1. Responders introduce the meeting topic.
2. Askers write questions on stickies.
3. Responders organize the questions into groups.
4. Responders answer each group of questions.
5. Responders close the meeting.

Before the Meeting

Simple tools for effective meeting facilitation

1. Check supplies: stickies, sharpies, and whiteboard markers.
2. Write the meeting topic and outline the meeting format on a whiteboard.
3. Assign a meeting facilitator so that Responders can focus on organizing and answering questions.

During the Meeting

1. Responders introduce and frame the meeting topic.
2. Check that everyone understands the meeting topic and meeting format.
3. Askers write their questions one to a stickie and add their initials to the bottom.
4. At anytime during the meeting Responders and Askers may ask for clarification from the person who wrote a stickie.
5. Responders organize the Askers questions into groups using Affinity Mapping. Responders choose a sequence to answer the questions. Circle and number each group in the order that the question groups will be answered.
6. When there are many questions, assign an activity like Pair Share to the Askers.
7. Be flexible and allow some time for discussion during the meeting.
8. Close the meeting with some form of reflection like the Perfection Game.

After the Meeting

1. Responders choose what to capture and distribute.

Where Did Lean Cappuccino Come From?

Lean Cappuccino is the better way to run a Q & A session. Lean Cappuccino was inspired by Lean Coffee.

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