Innovating in Public — How Sharing Everything Maximizes Outcomes

Just like consumers, employees ask questions and need answers to keep moving forward.

Like all companies this past year, our company suddenly became fully remote. Previously, we had offices in various geographies but this felt different. As a result of the the sudden shift in place, we lost the environments for organic knowledge transfer companies typically rely on for business continuity like conference rooms, water coolers and coffee breaks, lunch walks, and desk-to-desk dialog.

Meanwhile, we onboarded some new leadership which brought new perspectives to reconcile with the existing—now seemingly dated—organizational working models. The new perspectives brought new strategies as well as updates to existing strategies that 175 people were eager to learn more about. Things like multi-year product and solution roadmaps, augmented business processes, and new more digitally-managed goal definition and success metrics topped the list as the needs of the remote workforce and the rapidly shifting market landscape revealed them.

While every organization looked reflectively at themselves over the past year assessing damages and looking for the light at the end of the tunnel, we were no different. And like many others, we decided take it as an opportunity to lean into the change and extend into new growth by looking at new markets, new partnerships, and new technologies.