The Agile Human Centered Design Toolkit—a set of methods to create high value, customer-first product definition

Every customer is on a journey. Understanding where you fit is critical to creating something they value. Photo by slon_dot_pics from Pexels

As consumerism grows and consumer technology advances in parallel, user expectations of the services in their lives continue to increase. For large institutions with significant investments in people, processes, procedures of a former era, turning the corner towards a human centered enterprise can…