Winning the Attention Game

5 Ways to Reset Customers’ Attention

Raika Sarkett
NYC Design
Published in
2 min readJan 23, 2023

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In today’s fast-paced world, it can be easy for customers to lose interest or become distracted. In fact, the average human attention span is 8 seconds. This is particularly relevant in the digital age, where there is an abundance of information available and people are constantly bombarded with distractions. Here’s what you can do:

  1. Use visual aids: People are highly visual creatures, and using visual aids including video or gifs can be a powerful way to capture a customer’s attention. Use images, videos, and infographics to break up text and make your message more engaging.
  2. Use humor: Humor can be a great way to reset a customer’s attention and keep them engaged. Use jokes, puns, or even memes to add a touch of levity to your message and make it more memorable.
  3. Use interactive elements: Interactive elements such as quizzes, polls, or surveys can help reset a customer’s attention by allowing them to actively participate in the conversation. This not only keeps them engaged but also provides valuable insights for your business.
  4. Use personalization: Personalization can be a powerful way to capture a customer’s attention by making them feel valued and understood. Use customer data to tailor your message and offer personalized recommendations or discounts.
  5. Use social proof: Social proof is a psychological phenomenon where people are more likely to trust and follow the actions of others. Use customer testimonials, case studies, or reviews to provide social proof and reset a customer’s attention by showing them that others have had positive experiences with your product or service.

Remember that attention spans are short, so it’s important to be creative and think outside the box in order to capture and maintain your customer’s attention.

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Raika Sarkett
NYC Design

VUI Designer for Alexa @Amazon and UX Mentor with @trydesignlab. All about data informed design, emerging tech, AI, bots, and building @braverytraining.