#13 Facts And Forecasts About Chatbots That Every Industry Should Consider seriously.
To help with your chatbot information overload, here’s a handy list of numbers about the rising prominence of online messaging, voice interfaces, and having a conversation with your friendly AI assistant.
· Chatbots will be responsible for cost savings of over $8 billion annually by 2022, up from $20 million in 2017 (Juniper Research)
· 42% of consumers already use digital assistants, while 72% of business execs and 53% of millennials are using them (PwC)
· 60% of online adults already use online messaging, voice, or video chat services (Forrester)
· 55% of consumers would like to select their media by curating a list that draws heavily on AI recommendations or simply have it completely selected by a bot (PwC)
· 31% of business executives believe “virtual personal assistants” will have the largest impact on their business, more than any other “AI-powered solution” (PwC)
· 34% of business executives say that the time freed up from using digital assistants allows them to focus on deep thinking and creating (PwC)
· 27% of consumers weren’t sure if their last customer service interaction was with a human or a chatbot (PwC)
· WeChat is China’s most popular chat app, with over 889 million users as of the end of 2016 (Quartz)
· 50% of WeChat users spend 90 minutes per day inside the app (Quartz)
· Chinese messaging platform WeChat accounts for about 35% of time spent on mobile Internet (Business Insider)
· Chatbots will power 85% of all customer service interactions by the year 2020 (Gartner)
· By 2020, the average person will have more conversations with bots than with their spouse. 30% of web browsing will be done by voice (Gartner)
· 74% of consumers say they used voice search in the past month, and daily use is up 27% compared to last year (HubSpot)
In summary
Despite these make-or-break stakes, fewer than half of companies are currently taking measures to manage customer service over customer facing channels or are able to draw valuable insights from data available on social media profiles. Social media is a goldmine, with information on preferences, opinions and, in many cases, buying intentions readily available, yet only 40% of businesses are able to include social or CRM data in their customer analytics.
As we (ODYNS) always say :
For any business, chatbots are the only way to provide Pre-sale Guidance, On-sale Assistance and Post-sale Nurturing.
Industries: HealthCare Bots, Retail Bots, Hospitality Bots, Automobile Bots……
Deploy ODYNS Smarter Chatbots in your business today! Click Here
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