How OLX Autos is revolutionizing the multi-trillion dollar auto industry
Buying and selling a car can be an incredible hassle. The average car buyer used to visit five dealerships. 400 decision making points are involved in buying a car. Though online research has changed the process, buyers still spend hours at dealerships before buying a car. And the negotiation process can get overwhelming.
For sellers, hurdles exist as well. It’s hard to know the true value of a car and find potential buyers. Using artificial intelligence, augmented reality, and millions of data points, OLX Autos is changing and shaping customer journeys forever. We eliminate customer pain points one after another.
With 5,000+ employees and 500+ inspection centers across the Americas, Asia, and Africa, OLX Autos manages a truly global car marketplace. To transform the auto industry for the better, we need our solutions to scale while still catering to the unique needs of our users and team members, from Indonesia to Nigeria to Mexico.
Our AI-enhanced chat helps buyer and seller negotiations. It creates trust and transparency during the selling process. It helps the seller answer repetitive questions quickly and auto-respond to factual questions. It even helps the buyer ask the right questions and gain clarity on pricing.
- Our new Camera AR layer helps sellers take the perfect images of the car, which helps buyers inspect the car from their phone or computer.
- Our Price Fairness tool, an AI-powered price evaluator, examines whether car prices are fair and flags the buyer if the price isn’t fair. To make the AI model better, we tested how the model impacts buying behavior and analyzed where it was wrong, and then made improvements.
“We’re building a holistic experience and delivering peace of mind. This requires a mix of technology and a human touch. We want the app to feel like you’re doing business over a cup of tea or coffee,” says Jasjit, Associate Director of Product, Dealer Experience at OLX Autos.
