Evaluation of Customer Service
As technology is evolving in light speed, cutomer service practices are evolving as well. With the hot new trend of conversational commerce, companies are slowly making progress toward more technology based, seamless and simpler customer experiences. With the hot new trend ‘conversational commerce’, the messaging apps that were once intended and used for personal communication, are now becoming the ultimate channels for quick, efficient and personalized customer engagement.
According to a survey made, messaging ranks #1 customer service channel preferred by consumers in South Korea, India, Singapore and US, and among top 3 preferred channels around the world.
Therefore, it can be said that it is time to lead your business to Messenger-based communication to strengthen your customer relations.