Emotive Brand Develops New Offering for High-Growth Startups

The big idea buried in Obama’s speech

Many of the ideas in the State of the Union are policies that President Obama has visited throughout his presidency. But hidden in his speech was one big new idea about the future of work: portable benefits.

How ratings result in worse, not better, customer service

A few weeks ago, my wife and I were in Galle, Sri Lanka for a much-awaited vacation. We chose a villa with great reviews on TripAdvisor. It seemed a decent place. A little far from the main town, but the hosts were quite friendly.

“After My Very First Night, I Knew I Would Never Drive a Taxi Again”

Switching from taxi driver to rideshare risked plenty: My reputation, my livelihood, my friends. But it made so much sense, I couldn’t…

How to Get Washington Out of the Way Of Building a 21st Century Economy

Remarks as prepared for delivery, October 6, 2015, Civic Hall, New York City.

I’m here today not just to tell you my ideas, but to listen to yours. I think that’s a big part of what…

The Moment I Realized The Taxi Industry Was Dead

When Uber and Lyft arrived on the scene, old-time…

The Amazing Shrinking Firm

Everyone understands that firms can be smaller. The non-obvious conclusion…

While reading the article, “Twisting Words to Make ‘Sharing’ Apps Seem Selfless” I realized just

A recent artical on IEEE Spectrum discribes the creation of the AirBnB pricing algorithm. The algorithm is…