#ODC2015:
Customer Experience & Brands:

Wing Poon
Wing Poon
Jun 1, 2015 · 5 min read

Creating a Culture of Awesome Customer Experience

“You have to find the nuggets of surprise.” [tweet this]
- Kira Wampler, CMO Lyft

“Our current service economy has kind of failed us. Everyone wants change and better services. We want better food, not processed food. And fast.” [tweet this]
- Gagan Biyani, CEO Sprig

Scaling the Brand Experience to New Markets

“Value human interactions, even as they become non-scalable.” [tweet this]
-Kira Wampler, CMO Lyft

Best Advice for Young Startup

Customer Experience and Brand — created by Kate Rutter

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Life in the new economy.

Wing Poon

Written by

Wing Poon

Join my journey in becoming an analytical growth marketer. Growth Marketer @ Tradecraft. Follow me @wingydingy.

On Demand

On Demand

Life in the new economy.