The value of brief encounters

For over a year, people across the world interested in service design have taken part in online encounters organised by Open Change — Randomised Coffee Trials.

Barbara Mertlova
May 19 · 4 min read
Illustration showing two cups of coffee connected by a speech bubble which says ‘Randomised Coffee Trials’.
Illustration showing two cups of coffee connected by a speech bubble which says ‘Randomised Coffee Trials’.

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Open Book

Ideas and reflections on service design and organisational…