Customer Success Junior

What will you do?

• Support customers by replying to all their requests via Help Desk.
• Live chat with customers to support their real-time inquiries.
• Call customers when needed to solve urgent issues.
• Handle urgent requests from customers on weekend by shifts.
• Write product tutorials and solutions so customers can understand how to use our products effectively.

Requirements

• Having experience in customer support is desired but not a must. The final-year undergraduates are welcome.
• Have a strong command in English.
• Written and verbal communication skills with a professional tone.
• Have a great sense of customer service, a strong desire to learn, and be a great communicator.
• Passionate about customer success and helping people.
• Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers.

Salary

• Competitive NET package salary
• 13th-month salary
• 1–2-month salary as an annual performance bonus
• Review salary per 6 months
• Opportunities to have stock options of a million-dollar company.

Working Environment

• Dynamic, flexible, and equal working environment
• Working with a team full of young and passionate talents
• Free lunch at the office cooked by our own chef
• Boosting your creativity and productivity at work to the highest level in our modern working place
• Flexible working hours, no dress code
• Annual company-trip.

Training and self-development

• Being updated with new technologies (Machine Learning, Artificial Intelligence, NoSQL, System Design,…)
• Having chances to provide solutions for real e-commerce problems.
• Learning from the best in the field.

Apply

Email your CV to us at jobs@brodev.com