Customer Success Manager

Ngantn
Ngantn
Feb 28 · 2 min read

We’re looking for a dynamic, highly personable, opportunity-driven, and resourceful Customer Success Manager to join our awesome team. You’ll be a key partner to our customers’ success, helping to get them up and running on our platform and transforming their businesses.

What will you do?

  • Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
  • Work closely with your customers to develop expansion opportunities and through referrals
  • Help customers use our service efficiently and generate direct results on the performance of their business
  • Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality

Requirements

  • Have 1+ year experience in Customer Success or Account Management role.
  • Written and verbal communication skills with a professional tone.
  • Have a great sense of customer service, a strong desire to learn, and be a great communicator.
  • Passionate about customer success and helping people.
  • Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers.
  • Not require but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)

Salary

  • Competitive NET salary
  • 13th month salary
  • 1–2 month salary as annual performance bonus
  • Opportunities to have stock options of a million-dollar company.

Working Environment

  • Dynamic, flexible and equal working environment
  • Working with a team full of young and passionate talents
  • Free lunch at the office cooked by our own chef
  • Boosting your creativity and productivity at work to the highest level at our modern working place
  • Flexible working hours, no dress code
  • Travelling abroad with the company every year.

Training and self-development

  • Being updated with new technologies (Machine Learning, Artificial Intelligence, Nosql, System Design,…)
  • Having chances to provide solutions for real e-commerce problems
  • Learning from the best in the field — they are mentors who are currently working for big names in Sillicon Valley
  • Participating in training courses and conferences in US, Singapore, Australia,… every year.

Apply

Email your CV to us at: jobs@beeketing.com.

Open Commerce Group

Empower e-commerce entrepreneurs & brands to launch, grow…

Ngantn

Written by

Ngantn

Open Commerce Group

Empower e-commerce entrepreneurs & brands to launch, grow and succeed.

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