Customer Sucess Manager

(Tiếng Trung hoặc Tiếng Anh)

What will you do?

• Build strong relationships with our customers, anticipate their needs and help them use our product to make their businesses more effective and successful
• Work closely with your customers to develop expansion opportunities and through referrals
• Help customers use our service efficiently and generate direct results on the performance of their business
• Listen to customer feedback, understand market needs, then effectively work with Design, Product and Marketing teams to improve product quality

Requirements

• Have 1+ year experience in Customer Success or Account Management role.
• Written and verbal communication skills with a professional tone.
• Have a great sense of customer service, a strong desire to learn, and be a great communicator.
• Passionate about customer success and helping people.
• Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers.
• Not require but knowledge of Key SaaS Metrics is a plus (CAC, LTV, MRR, Churn etc.)

Salary

• Competitive NET package salary
• 13th-month salary
• 1–2-month salary as an annual performance bonus
• Review salary per 6 months
• Opportunities to have stock options of a million-dollar company.

Working Environment

• Dynamic, flexible, and equal working environment
• Working with a team full of young and passionate talents
• Free lunch at the office cooked by our own chef
• Boosting your creativity and productivity at work to the highest level in our modern working place
• Flexible working hours, no dress code
• Annual company-trip.

Training and self-development

• Being updated with new technologies (Machine Learning, Artificial Intelligence, NoSQL, System Design,…)
• Having chances to provide solutions for real e-commerce problems.
• Learning from the best in the field.

Apply

Email your CV to us at jobs@brodev.com