Junior Customer Success

Ngantn
Ngantn
Oct 29, 2019 · 2 min read

What will you do?

  • Support customers by replying to all their requests via Help Desk within 12 hours.
  • Live chat with customers to support their real-time inquiries.
  • Call customers when needed to solve urgent issues.
  • Handle urgent requests from customers on weekend by shifts.
  • Write product tutorials and solutions so customers can understand how to use our products effectively.

Requirements

  • Having experience in customer support is desired but not a must. The final-year undergraduates are welcome.
  • Have a strong command in English.
  • Written and verbal communication skills with a professional tone.
  • Have a great sense of customer service, a strong desire to learn, and be a great communicator.
  • Passionate about customer success and helping people.
  • Able to parse feedback and contribute to the product by suggesting feature requests based on your knowledge of customers.

Salary

  • Competitive NET salary.
  • 13th month salary.
  • 1–2 month salary as annual performance bonus.
  • Opportunities to have stock options of a million-dollar company.

Working Environment

  • Dynamic, flexible and equal working environment.
  • Working with a team full of young and passionate talents.
  • Free lunch at the office cooked by our own chef.
  • Boosting your creativity and productivity at work to the highest level at our modern working place.
  • Flexible working hours, no dress code.
  • Travelling abroad with the company every year.

Training and self-development

  • Being updated with new technologies (Machine Learning, Artificial Intelligence, Nosql, System Design,…).
  • Having chances to provide solutions for real e-commerce problems.
  • Learning from the best in the field — they are mentors who are currently working for big names in Sillicon Valley.
  • Participating in training courses and conferences in US, Singapore, Australia,… every year.

Apply

Email your CV to us at: jobs@beeketing.com

Open Commerce Group

Empower e-commerce entrepreneurs & brands to launch, grow and succeed.

Ngantn

Written by

Ngantn

Open Commerce Group

Empower e-commerce entrepreneurs & brands to launch, grow and succeed.

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