Agile Service Management, a response to the integration of DevOps in an ITIL-based organization

The challenge with Agile and DevOps is to adapt their practices in order to allow IT to go faster and to bring a permanent added value to the customer. Agile SM (Agile Service Management) is a complement to Agile intended to enable the implementation of DevOps in IT. In particular, it allows to make the link between Agile and ITIL.

In this story, I will present Agile Service Management by focusing on the main differences with Agile, originally used for software…