OPEN LETTER
An Open Letter to the Lady Who Filled in Our Customer Suggestion Form
We have built your dream bookshop.
Dear Sophie,
Thank you so much for filling in our customer suggestion form. When reading through your answers it soon became apparent that we had to adopt all of your wonderful ideas with immediate effect. Fast forward three months and it is time to look at the results.
Architecture
In general design terms, we have worked with several architects in order to merge a retro-futuristic interior with a mystical gothic structure. You stated a preference for “Jetsons meets Hogwarts” and I am confident we have met the brief.
Also worth noting is the fact that we have significantly enlarged the surface area of the building in order to accommodate your one bookcase one sofa rule.
The Wandering Minstrels
In accordance with your desire to see us change from a retailer that frowns upon in-store reading to one that wholeheartedly endorses such behavior, it gives me great pleasure to introduce the Wandering Minstrels.
They will offer relaxing melodies to console brave customers unable to make their minds up when flicking through potential…
