Improve Restaurant Productivity With OpenCity
In an industry known for tight profit margins, restaurant owners have to constantly think about ways to maximize different resources and make the right decisions that impact their bottom line. One of the most important decisions restaurateurs have to make is about their employees. Whether it’s a Michelin Star restaurant or a Grab-N-Go, all restaurants spend a substantial amount of time focusing on customer service-facing personnel. The evolution of technology in the restaurant industry is changing the way owners/managers look at customer service.
With higher minimum wages and a decreasing number of available qualified workers, restaurants are facing major hurdles when it comes to finding “good help.” Furthermore, when restaurants expand, they realize its becoming increasingly difficult to find quality employees.
Hiring productive and customer focused employees is the key (in any business). The rise of restaurant-focused technologies, including digital POS systems and kiosks, helps improve these pain points. These innovative solutions allow restaurant employees to be more productive and focus on things they do best.
OpenCity, for example, has forever changed the way customers and restaurants communicate. Traditionally, restaurants would answer customers’ questions and requests for reservations through phone calls. However, using an Artificial Intelligence (AI) assistant, OpenCity enables restaurants to automatically respond to customer’s questions 24/7 through text messages, like a close friend, saving restaurant employees time, while also creating new revenue stream for them. By using OpenCity, restaurant employees can move away from answering phone calls and emails, and instead focus more on day-to-day responsibilities allowing restaurants to be more productive than ever.
Curious about how it works? Text us at 617–858–8305 or visit us at OpenCity.co
