Tripleseat and OpenCity Team Up to Streamline Communication and Increase Customer Loyalty for Restaurant Industry

Nick Belsito
Published in
2 min readMay 7, 2019


Boston, MA — May 7, 2019 — Tripleseat, the leading web-based event sales and management platform, today announced an integration with OpenCity which will enable the company to provide instant communication between customers and event teams, seamlessly capture private event leads, eliminate risks of double booking and ultimately drive more revenue for their clients.

Today, text-based communication has become a global trend. The way customers communicate with businesses has changed, with over 90 percent of people more inclined to send a message than make a call. By integrating OpenCity’s virtual assistant technology into Tripleseat’s platform, customers will be able to communicate in real-time with event teams, eliminating wait times while booking and planning events.

“At Tripleseat, we’re constantly trying to find ways to make our customers’ lives easier and looking for the best partners along the way,” said Jonathan Morse, CEO of Tripleseat. “One of the biggest challenges in the hospitality industry is instant communication between patrons and staff. Partnering with a great CRM platform like OpenCity, will help us solve that issue. We look forward to working together to offer our customers a pleasant and efficient experience.”

“We’re thrilled to be working with a partner like Tripleseat. We live in a very fast-paced world. Today’s customers want instant gratification, they don’t have time to wait on the phone or use email to get answers. OpenCity’s innovative technology, coupled with Tripleseat’s market-leading event management platform, will allow customers to automatically book private events, capture leads, and manage inquiries. We’re proud to be at the forefront of innovation for the hospitality industry. This is truly a game-changer,” stated OpenCity’s CEO, Nick Belsito.

For more information on this integration, text OpenCity at 617–858–8305 or visit us at

About Tripleseat

Tripleseat is a sales and event management platform that helps restaurants, hotels, and unique venues streamline the planning process and increase event sales. Tripleseat was founded in 2008 by Jonathan Morse and Kevin Zink. To date, the Tripleseat platform has helped venues book over 3.5 million events and captured $10 billion in event leads. More than 40,000 event managers use Tripleseat every day to book and plan the perfect event for their customers.

About OpenCity

Built by Restaurant People. For Restaurant People. OpenCity has changed the way customers and hospitality businesses communicate. Our virtual assistant automatically responds to customer questions 24/7, allowing our customers and partners to focus more on operations, while creating new revenue streams. Curious about how it works? Text us at 617–858–8305 or visit us at