Delight Your Customers with OSSCube’s Salesforce Service Cloud Implementation
OSSCube can give you a tailored experience by catering to the specific needs of your business using Salesforce Service Cloud. Through our Service Cloud consulting, you can get your most vital contacts, accounts, sales users and case data, up and running in no time.
With OSSCube’s customized Service Cloud implementation, you can rest assured that profits, customer loyalty, agent satisfaction and service quality will only go up while costs are kept under checks. We’ll help you: create more cross-selling opportunities, improve integration with back-office applications, get real-time information of support metrics, devise precise responses to emails, proactively respond through customer’s favorite social channel, know customer preferences through valuable insights and create brand loyalty, thereby improving your customer lifetime value.
Besides that, our extensive experience with self-service communities, will help your organization in improving first call resolution, deflect calls and reduce case closure time.
We will enable your organization with feature like:
- Salesforce Knowledge- Knowledge for both customers and agents
- Lightning Console- To increase agent productivity considerably
- Live Agent-To promote live chat with customers in real-time
- Computer Telephony Integration (CTI) — To efficiently connect with customers via a data-driven approach
- Call Center Management- For customers to connect with agents through a self-service portal, accessible from any device.
- Wave Analytics- To gather invaluable insights that can be transformed into action
- Customer Communities
WHY DO WE RECOMMEND SERVICE CLOUD FOR BUSINESSES?
Apart from dramatically improving your agent productivity, Salesforce Service Cloud helps businesses significantly improve their customer loyalty, retention, and satisfaction. Being a renowned leader for CRM customer engagement, Salesforce Service Cloud enables you to streamline workflows, automate service processes, surface key articles, and topics to revolutionize your sales agent’s experience.
From social media channels to help desks, your service agents will be able to provide world-class customer experience, while cutting costs considerably. Service Cloud helps your agents to devote individual attention to every customer. It also allows you to create a self-service community that lets your customers access information of their interest, connect with peers or make contact with support agents. On the whole, it enables you to:
- Close Cases faster
- Engage Agents better
- Provide Smarter Self service
- Personalize Customer care
- Deliver Support anywhere
- Launch Services quicker
