Help Centre Completion

Ok, so I’ve learnt I’m not so good at the whole documenting initiatives in stages so this is an update to say — Help Centre completed, results awesome thus far.

The Help Centre has been a huge part of our Self Serve initiative in 2017 and our efforts have gained us some recognition as the GoCardless team picked up the award for Most Effective Self Service Initiative at the European Contact Centre and Customer Service Awards (ECCCSAs). You can read about how we achieved this in the blog post here: https://www.gocardless.com/blog/customer-service-improvements as well as below.

The slide deck