Rapid Response in Retail Propels Multi-Unit Teams

Spectrum Case Study on behalf of Our People

Part of the Charter Communications Group, Spectrum stores are the retail side of the business, providing internet, cable TV and mobile phone sales.

Jeffrey McClure manages three Spectrum stores in the Portland, Maine region, with a total of sixteen staff members. Wanting to provide better communication among staff, a year ago he took the decision to install the Our People app.

McClure explains: “I wanted to be able to provide consistent communication in each of the individual stores but also across all three sites at the same time. Each team member installed the app on their own phone, enabling them to text and share information either on an individual basis, as part of a smaller group or across all three stores; all with the benefit of not having to give out their personal phone number.”

McClure found the app a useful tool for last-minute scheduling changes, providing team members with important documents, and obtaining feedback on information shared to ensure everyone had read and understood it and was fully informed and up to date … Read the full story here.