Business Infrastructure Podcast with Alicia Pierre
Amal Hassan participated in Business Infrastructure Podcast with Alicia Butler Pierre where she discussed how she scaled Outsource Global into Africa’s Top BPO Provider.
In this podcast, Amal talked about how Nigeria produces over 1 Million graduates annually. However, many of them leave the country because there are not enough local jobs to hire them. She expressed her desire to change the status quo. Alicia, the Podcast Host kicked off Women’s History Month with her story!
In this episode of the Business Infrastructure Podcast, Amal:
• Revealed the one factor that kept her in pursuit of building a BPO,
• Explained what a BPO is and the breadth of services they provide, and
• Described the rigorous vetting process they use to screen candidates.
Alicia shared excerpts from the podcast on her LinkedIn page on how Amal set out to start a Business Process Outsourcing (BPO) contact center that would employ some of these graduates. She started it three different times only to be forced to shut down and relocate. The fourth time was the charm!
Now, Outsource Global employs over 1000 people with clients in the U.S., UK, and Japan. 𝟱𝟬% 𝗼𝗳 𝘁𝗵𝗲𝗶𝗿 𝘄𝗼𝗿𝗸𝗳𝗼𝗿𝗰𝗲 𝗮𝗿𝗲 𝘄𝗼𝗺𝗲𝗻! Outsource Global put Nigeria on the map as a BPO to contend with on the world stage.! Outsource Global put Nigeria on the map as a BPO to contend with on the world stage.
🎧Check out the full interview: https://bit.ly/3kylKBO
#bposervices #contactcentres #operationalexcellence #businessinfrastructure
