5 Things to Consider When Outsourcing
There are many reasons why a company may choose to outsource business functions, but reducing and controlling operating costs is by far the largest driver.
Because outsourcing can and will save your business money in the long run if you’re doing it the right way, with the right outsourcing provider.
At Deployed, we work alongside our clients to set out a strategic vision and considered outsourcing plan to help keep costs down. To do this, we start by asking our clients to consider the below.
Know your purpose
Outsourcing begins with understanding your business’ purpose. From here, you can identify the roles you need to employ to reach your goals, and which of these could be outsourced. If your purpose isn’t clearly defined, the wheels will become unstuck very quickly.
Choose the right country
For a long time, India has been the traditional home of outsourcing, however, recent times have seen the Philippines making huge gains in the area. Manila is now considered to be the call centre capital of the world, and Tholons Top 100 Outsourcing Destinations ranks the city at number two, ahead of Mumbai — a city synonymous with outsourcing.
Choose the right provider
Perhaps the most important factor when deciding to outsource is selecting a good provider. So do your research. Excellent providers will boast fully operational offices including infrastructure and will offer you a partnership, rather than a ‘service’.
Open communication
Senior leadership support and involvement is imperative to a successful outsourcing process. Management must articulate the goals and objectives of the outsourcing initiative and communicate how outsourcing will benefit the business to all parties involved.
Transparency
As more businesses choose to outsource, consumers are becoming more expectant of certain tasks being outsourced. It is your organisation’s decision as to whether they are transparent around how their business is structured. In our experience, the more honest and open companies are about their services, the more it assists consumer trust and loyalty.
At Deployed, we want to support your business’ growth, not simply fill seats in our office. Our main priority is to build a remote team that is effective, efficient and profitable.
We work alongside you to create the remote operations you need to succeed, both in the short and long term. Whether you need a small admin team or a large team of experienced industry professionals, we can source, recruit and house the candidates you need.
If you would like to find out more about Deployed and our approach to outsourcing, contact us today.
