Step 6. Research
Master UX in 15 steps.📍 Start
Research is about asking the right questions. Before we start designing anything, we have to talk to people, so we know we’re building the right thing.
Rethinking UX Research Best Practices for Successfully Evaluating and Improving (56 mins)
Christine Perfetti on Design 4 Drupal, Boston
UX Research in a nutshell
Just Enough Research (29 mins)
Erika Hall on UX Salon
Research is the key to grounding ideas in reality and improving the odds of success, but research can be a very scary word. It may sound like money you don’t have, time you can’t spare, and expertise you have to seek.
You don’t have to always go by the book with user research. Learn how research is contacted in different companies
Techniques
Techniques and methods for different stages in a project:
16 cards with UX research activities
Contextual Enquiry (3 mins)
UX Mastery
Gerry Gaffney gives some helpful tips on gathering information about users with contextual enquiry (or site visits).
The 7 deadly sins of user research (35 mins)
David Travis on northernux
Many design teams continue to approach user research naively: for example, they ask people what they want (and believe the answers). Or they allow just one person to become the repository of user research knowledge and fail to build a user-centred culture.
📖 Just Enough Research by Erika Hall
📖 Designing for the Digital Age: How to Create Human-Centered Products and Services by Kim Goodwin, Alan Cooper
📖 Interviewing Users: How to Uncover Compelling Insights by Steve Portigal
🎬 UX Youniversity Step 6. Research
