Sande NaphtalLocal Lead Generation: A Practical Guide to Generating Leads LocallyOne of the most significant challenges facing traditional brick-and-mortar and service area businesses is their ability to generate quality…Nov 10, 2023Nov 10, 2023
Sande NaphtalEssential Tips for Handling Sales Objections Over the PhoneBeing told “no” is a fact of life. You don’t always get what you want. However, call center sales reps are among the people who hear the…Nov 6, 2023Nov 6, 2023
Sande NaphtalPhone Leads: 5 Most Overlooked Channels That Drive Quality Phone LeadsWhen it comes to advertising online, most marketers rely on a handful of tried and tested ad channels such as Google, Facebook, YouTube…Nov 3, 2023Nov 3, 2023
Sande NaphtalSelf-Made Success: Solo Law Firm Marketing Strategies That WorkRunning a solo law firm requires you to wear multiple hats. Not only do you have to be a skilled lawyer, but also a business owner and…Nov 1, 2023Nov 1, 2023
Sande NaphtalBottom of Funnel Content for Lawyers: Closing RemarksWe have already talked about the top of funnel and middle of funnel content for lawyers and how it can help you attract and engage…Oct 30, 2023Oct 30, 2023
Sande NaphtalCall Center Trends for 2024: What to ExpectCall centers are undergoing a massive transformation thanks to the rise of artificial intelligence (AI) and other technologies.Oct 27, 2023Oct 27, 2023
Sande NaphtalCall Center Sentiment Analysis: A Complete GuideIf you are like most of us, you must have misinterpreted more than a fair share of text messages sent to you because you couldn’t determine…Oct 25, 2023Oct 25, 2023
Sande NaphtalMiddle of Funnel Content for Lawyers: Nurturing RelationshipsIn our previous post, we discussed top-of-funnel content for lawyers, highlighting why it is important to publish highly informative…Oct 23, 2023Oct 23, 2023
Sande NaphtalWhat Is Virtual Queuing in a Call Center?“Thank you for calling us. Your call is important to us. You will be connected to an agent shortly (brief tone). All our agents are…Oct 20, 2023Oct 20, 2023
Sande NaphtalCommon Call Center Problems and Their SolutionsCall centers are the front line of customer service. They are critical in ensuring customer satisfaction, building brand loyalty, and…Oct 18, 2023Oct 18, 2023
