Feature Highlight: Super Easy Request Fulfillment with PatientBank Release

At PatientBank, we send a lot of record requests. Hospital staff, registry organizers, and patients all send requests for information via PatientBank. And while we’ve made it really easy for our users to request information, we haven’t built anything focused on the recipients of those requests…until now.

I’m really excited to share a new tool that eases the process of fulfilling PatientBank requests. It’s called PatientBank Release.

Traditionally, requests are fulfilled in a variety of ways. Offices might fax PatientBank documents, they might burn files to a CD and mail it to us, or they might just mail us a stack of paper. None of these strategies work that well. Fax reduces document quality, and mail is slow.

So we set out to design a tool that would allow offices to respond to our requests without using fax or paper. And we wanted something that didn’t require us to have a formal partnership with request recipients — it needed to be useful to an office we’d never talked to before.

PatientBank Release works like this…

Step 1

A patient submits a PatientBank request to one of his previous doctors. Instead of just specifying PatientBank’s fax number and mailing address, we include a request ID and code.

Step 2

When the request is received, the staff member processing the request doesn’t burn documents to a CD and send them to us. Instead, she goes to lite.patientbank.us/fulfill and types in the request credentials.

Step 3

The interface prompts her to upload the requested files, and she drags the files into PatientBank.

Step 4

She clicks “Complete Request” and she’s done! The documents are uploaded to PatientBank, and the patient gets notified that his documents are ready to view. No more faxing, no more CDs.

That’s PatientBank Release. It’s a super simple tool that’s going to save recipients of our requests a lot of time. We’re hoping that it also makes requesting records with PatientBank even easier than it already is. You’ll get higher quality documents, and you’ll get them faster.

If you’re a doctor who wants to try out PatientBank Release, or you know someone who should, drop us a line at info@patientbank.us or go to patientbank.us/providers/release to signup for our waiting list.

If you’re a patient who wants to see how it works from the requesting side, just go to app.patientbank.us/signup to send your doctor a request.