Saying goodbye to PatientBank

Back in 2014, we started working on a website that would help people gather, manage, and share their medical records. We believed that medical data should be easily accessible and controlled by individuals.

Fast forward to 2018, and we’ve both achieved what we set out to do and fallen short of our goals. We’ve helped over 150,000 people request their medical records. And our system has been used to interact with nearly every hospital in the United States. We’ve meaningfully changed the way people access their medical records.

However, throughout this journey we’ve struggled to find a sustainable business model. So we are sorry to announce that we are shutting down the PatientBank product. We are no longer accepting new medical record requests and are closing down the entire product on January 12, 2018.

This decision has been an incredibly tough one to make. But we’re committed to helping others carry the torch onwards and supporting our users as they move their medical records elsewhere.

Thank you to all of our amazing users who trusted us with part of their healthcare journey. It’s been an honor helping you manage your medical records.

We hope to write an in-depth postmortem in the coming months. For now, here are some additional details about the sunsetting process.

When will the shutdown occur?

You will have until 5pm PT on January 12, 2018 to download any and all medical records stored in PatientBank.

How do I download my medical records from PatientBank?

You can log in to their PatientBank account and go to the download page here: https://app.patientbank.us/download. Your medical records will be added to a ZIP file and made available for download.

How do I request medical records without PatientBank?

Moving forward, we recommend contacting your healthcare provider directly to request medical records. You can still fill out the PatientBank Standard Access Request and send it to your healthcare provider. Also, many hospitals have added record requesting functionality to their patient portals.

What should I do with my medical records now?

Make sure you download your medical records from PatientBank. Once you have your files on your computer, we recommend storing them in Dropbox, Google Drive, Box, or Microsoft Healthvault. All of these are well-built and secure products that we trust.

If you have any other questions or concerns about this process, please reach out to us at support@patientbank.us.