Digital Experience Innovation Day Conference

Budapest Music Center was an amazing venue for our joint event with eGain

Pattern Digital Consulting teamed up with eGain, world leading digital knowledge management and AI solution provider to make the first Digital Experience Innovation Day happen at Budapest Music Center on 10th of October 2018.

The event focused on delivering hands-on best practices for Central European digital, retail and contact center decision makers in the area of knowledge management, digital transformation and artificial intelligence.

We were proud to welcome great presenters and digital transformation ninjas from different industries, we had a really intense agenda:

10:00–10:30 — Introduction and Welcome — eGain and Pattern

10:30–11:00 — Presentation I — Why Knowledge? — Kristóf Fischer, MD, Pattern

11:00–11:30 — Presentation II — Ian Jones, Head of Global Strategic Solutions, eGain — AI that Works

11:30–12:00 — Coffee break

12:00–12:30 — Presentation III — András Kuhárszki, Director, OTP Bank — The Knowledge Management Project at OTP Bank

12:30–13:00 — Presentation IV — Roger Verburgt, EMEAR Go to Market CX Leader, CISCO — Connected Digital Experience (CDX) — Man vs Machine


14:30–15:00 — Presentation V — Tamás Lengyel, Global Director Employee Engagement & Experience, DHL Express — Employee Experience & Engagement

15:00–15:30 — Presentation VI — Rob Harrison, Senior Director, EMEA Customer Success Programme, eGain — EE Case Study

15:30–20:00 — Closing speech & After Party

Around 80 experts showed up from 7 countries and we received great feedback from the participants. Pattern has decided to continue organizing this expert conference therefore next October we plan to have the next Digital Experience Innovation Day in Budapest.

If you missed the first make sure you join us in 2019 on our next event!