PatternFly
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PatternFly

Don’t fence me in: Unblocking accessibility issues with customer feedback

Learn how OpenShift and PatternFly use customer communication in their mission to support UX in which all users can roam free.

Photo by Jessica Da Rosa on Unsplash
PatternFly’s branded divider, our logo centered between two lighter lines.

“Oh, give me land, lots of land under starry skies above

Don’t fence me in…”

— Cole Porter

Roadblocks in our daily workflow? We’ll pass.

PatternFly’s branded divider, our logo centered between two lighter lines.

Part 1: Joe investigates an incoming bug describing blocking behavior in OpenShift’s context switcher

Part 2: Jessie leads a PatternFly investigation into dropdown component functionality and solutions

A video recording of our JAWS dropdown testing, in which we recreated our customer’s block.

“Most browsers support some type of accessibility API (application Programming Interface), and assistive technologies use the API to get information about what is presented on the screen. So, ARIA markup is transformed by the browser into information that fits the accessibility API it supports. Then, the information provided by the API is processed by the assistive technology. That means JAWS support of ARIA depends heavily on the browser being used.”

Part 3: Jessie and PatternFly recode and retest potential accessibility solutions

A video demonstrating PatternFly’s fix to the previously blocked dropdown component.

Part 4: Jessie, Joe, and the PatternFly team reconnect with the user

Snoopy dances and cheers, holding two cheerleading pom-poms. Our accessiblity-solution happy dance!
Our accessibility-solution happy dance.

Part 4: The PatternFly and OpenShift teams unblock all instances of the dropdown issue

Part 5: PatternFly and OpenShift will repeat this process in the future, for everyone’s benefit!

We hope our OpenShift and PatternFly story inspires you to follow a similar customer-focused approach to build and support more inclusive product experiences for users of all backgrounds.

“Let me ride through the wide-open country that I love

Don’t fence me in…”

PatternFly’s branded divider, our logo centered between two lighter lines.

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