Know your panel: Refund management
This week we will take you through refund management and how you can process refunds successfully every time.
You will find that in this guide we will go through the refund process and pointers to ensure that you never have any trouble with this aspect of the panel again.
Some suggestions to keep in mind:
1. Double check refund amount before processing refunds
2. Refund amount against a transaction should be equal to or less than the transaction amount
3. Sum of forward transaction amount should always be greater than refunds being processed in that day. That is your balance can never be negative
4. Ensure bulk refund file is uploaded in the prescribed format, sample is available on the merchant panel