Edgeware is a scalable smart contract platform designed for managing and building decentralized communities. It’s highly recognized for its ability to handle complex tasks efficiently and provide users with a significant level of control over the network’s governance.
With a strong emphasis on community engagement and inclusivity, Edgeware offers developers a diverse set of tools and resources for creating and deploying DAOs. It stands out in the blockchain space for its scalable infrastructure, sovereign governance model, and cooperative ownership structure, contributing to the evolution of a more participatory and user-driven blockchain economy.
Business challenges
Content Quality Control
Difficulty in ensuring the reliability and accuracy of shared information within the Edgeware community, leading to potential misinformation and a loss of trust among users.
Community Engagement
Challenges in fostering active and continuous participation among Edgeware community members, hindering collaborative learning and impeding the platform’s growth.
User Education and Support
Insufficient provision of comprehensive resources and user support for Edgeware users, leading to a lack of understanding and underutilization of the platform’s features and benefits.
Knowledge Accessibility
Limited accessibility to valuable information within Edgeware Discord, creating barriers to knowledge sharing and hindering users’ ability to leverage the platform effectively. Among popular languages in Edgeware community are: Chinese, Korean and French.
Solution highlights
Community Forum Organization
Peeranha created a white-label community forum for Edgeware according to companies’ branding guide. We deep-dived into Edgeware’s website, whitepaper, and documentation to grasp their essence and create the forum on their blockchain with relevant content:
- Built a custom Q&A forum for Edgeware on Edgeware blockchain to categorize questions and answers with tags for better knowledge search;
- Implemented a tag-based filtering system for rapid and efficient content retrieval;
- Gathered content from various Edgeware’s channels like Discord and some selected articles, tapping into the rich insights of their informed community:
AI-powered Community Management
Edgeware community was the pilot community where Peeranha AI bot was introduced. We have indexed 4 of their resources: documentation and blog posts for the AI’s learning process and regularly infused new content into the Community Forum on Peeranha. The outcomes have been significant:
- Implemented AI bot to enhance the communication flow in Discord here, which already gave more than 150 responses being on the frontline of customer support.
- Launched AI-powered Search Engine on the Community Forum here.
Community Education
Community education is key to fostering a welcoming and inclusive atmosphere on the Edgeware Forum. To support this, we are deploying several strategies alongside company representatives:
- Together with the Edgeware team, outlined a plan for community education and promotion of the forum: official collaboration announcements, descriptive Twitter thread, Twitter Space AMA session.
Thus, we’ve held a Zealy campaign with Edgeware to increase the adoption of the Community Forum among users. And the results are the following:
- New registered users: 75;
- New posts: 11;
- New AI responses: 75.
Future opportunity
The results achieved are only the first step in the development of complete Edgeware knowledge management. Thus, we can note the following opportunities to achieve use stickiness:
- Add more channels, bots, and languages for wider reach;
- Introduce dark mode for better user experience;
- Integrate an AI widget for enhanced interaction;
- Regular AMA sessions and marketing initiatives for community education.
