How to Bring the Next Billion Users to Web3 — The Potential of Public Knowledge Sharing?

The challenge of onboarding the next billion users or achieving a billion-dollar liquidity has long presented a hurdle within the largest Web3 ecosystems that has been particularly pronounced in the face of the unpredictably fast-growing interest in crypto and Web3 in general.

The insights garnered from our team’s extensive experience in dealing with Web3 startups reveal that the crux of the onboarding issue lies in the exceedingly high entry barrier from an educational standpoint. Login, transactions, integrations — all this requires a basic understanding of the decentralization, its philosophy and ultimate goals.

In the present landscape, considerable emphasis has been placed on user-friendly, highly adaptable, and value-enhancing products and services. However, Peeranha suggests looking at this problem from the perspective of the availability of knowledge and education for potentially new user.

The State of Knowledge Sharing in Web3 Communities

“Knowledge is the eye of desire and can become the pilot of the soul” — @Will Durant

Let knowledge be the pilot of your community. Web3 communities thrive on collaboration, innovation, and shared knowledge. However, the current knowledge sharing landscape poses significant challenges, especially when it comes to community knowledge sharing and documentation management.

Messengers such as Discord and Telegram are the most widely used tools for community communication. And there are several significant disadvantages of using these tools for community knowledge sharing, particularly Q&A:

• Questions have a short window of visibility to the community and disappear in the flow of the new messages in communication threads;
• Existing questions are hard to find causing the same questions to be asked repeatedly;
• Questions and answers are not indexed by search engines as Google;
• Questions and answers are not curated;
• Communities in different messengers and different languages exist in silos.

Just imagine how much of SEO content and solutions are dying in Discord and Telegram.

Effective Community Knowledge Sharing in Web3

Addressing these challenges requires innovative solutions. Web3 communities need dedicated platforms designed for effective customer support and knowledge sharing. Imagine a space where questions are easily discoverable, answers are curated, and discussions are organized. Such a platform would enable seamless cross-messenger collaboration, break down language barriers, and foster a global knowledge sharing ecosystem that’s easily accessible and indexed by search engines.

That could easily increase the conversion rate of crypto hunters into Web3 enthusiasts.

The journey towards bringing the next billion users to Web3 is a collective effort. Projects, developers, community managers, and enthusiasts must collaborate to create and embrace dedicated knowledge sharing experience. By rallying around a unified ecosystem, we can transcend the limitations of existing messengers, connect global communities, and make Web3 accessible to everyone.

The Essence of Customer Support

The essence of customer support lies in providing quick and effective solutions to customer inquiries and requests for assistance. According to a customer service survey conducted by Zendesk, 69% of consumers consider the quality of their customer experience based on how quickly their issues are resolved.

Furthermore, insights from a CSA Research study underline the significance of catering to customers’ language preferences. The study reveals that a substantial 76% of consumers are more inclined to purchase a product if the information is presented in their native language. This underscores the pivotal role of language not only in communication and understanding but also in influencing purchasing decisions.

In essence, customer support isn’t just about resolving issues; it’s about providing swift resolutions and personalized experiences that consider language preferences, thereby enhancing overall customer satisfaction and even driving onboarding of the next billions users.

The Very Knowledge Sharing Solution

The journey towards bringing the next billion users to Web3 is a collective effort. Projects, developers, community managers, and enthusiasts must collaborate to create and embrace dedicated knowledge-sharing platforms.

Among the well-spread solution we can point out the following:

Peeranha

Peeranha is an AI-driven Q&A protocol that streamlines multilingual community knowledge sharing, management and education. You can create a forum for your community according to your marketing guidelines on a subdomain and set up the integrations into Discord or Telegram to optimize the knowledge sharing flow.

Intercom

Intercom is a customer messaging platform that helps businesses effectively communicate with their customers through various channels such as in-app messaging, emails, and chat. You can create a custom knowledge base with an integrated chat box and optimize the customer support.

Mava

Mava, a Web3 native application, offers a means to bolster communities across various platforms, all managed through a centralized dashboard. Through integration, you can consolidate your customer support channels such as Discord or Web chat into a singular location, thereby refining the process of knowledge sharing.