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Pen | Bold Kiln Press
Pen | Bold Kiln Press
Stories, insights and more. From Operators and Investors in the Indian startup ecosystem. Want to contribute? Tell us! abhishek@boldkiln.com
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One Year of Monkeying Around

First published on TeenBandar.in

Soon after starting out, somebody advised us to stick it out for 9–10 months and if we made it through that phase, we’d be home safe. Now that we’ve made it this far, I thought of jotting down some learnings from the…


Startup Muddy Shoes

First published on Medium

As startup entrepreneurs, we attend events and parties. We network with the rich and the famous. We’re young and have just started out, yet we dress to impress. It is an investment, we ought to dress for the job we want.


Sometimes, good old focus can be a competitive advantage.

[First published on jitha.me. Check out my previous posts there.]

We constantly read about companies that have created barriers to entry — through technology, intellectual property, large-scale…


Be naked for good customer service.

First published on Medium

Or rather, allow me (your customer) to believe that you are. I’ll contact you for my problem that needs to be solved, or a requirement that needs to be taken care of. You’ve been contacted since I’ve chosen you to…


Have Monks Along with Warriors for Great Customer Service

First published on Medium

Running a business is a battle, as much as it is poetry. It takes a lifetime of determination, weeks of grit and yet promises those moments of sheer joy and a sense of…


Tell a Good Story. That’s Good Customer Service.

First published on Medium

Dealing with customers effectively is one of the most essential aspects of running a successful business. Since they are buying what you have to sell, keeping them happy should be a priority…