People skills are important. Especially at work. Given my focus on the tech industry, I’ve spent a lot of time thinking about why tech companies — or anyone with a tech background — should care about building people skills.
Here are my top 3 reasons people skills matter:
1. Machines don’t run companies. People do.
This one should be pretty self-explanatory. It’s the people who make the decisions, not the computers. [Insert robot apocalypse joke here.]
2. All tech problems are people problems.
If there’s a bug in the system, how do you fix it? A person needs to debug it.
If the servers break down, how do you fix them? A person needs to reboot them.
If a client wants the program to run faster, how do you fix it? A person needs to optimize it.
3. Work should feel like play
I’m convinced that at least part of the buzz around “culture” in the tech world has to do with having fun. I’m also convinced that work does NOT need to be boring and painful. But to make work feel more like play, people need to be respectful, motivated, hard-working players. And that all requires people skills.
And lots of folks understand the power of people skills — at a very high level.
Yes, you might know that people skills are things like being able to communicate better, motivate others, and set realistic expectations.
You might also know that having better people skills can translate into lots of good stuff — including increased productivity, increased engagement, and increased sense of self-worth.
But do you know EXACTLY what people skills YOU need to develop to achieve more wins?
Here’s a 4-step process to gaining clarity about what people skills would be best for YOU to build.
Step 1: Make a list of ALL of the people skills you MIGHT want to build.
“People skills” are nebulous. To get you started, Forbes says there are 20 people skills you need to succeed at work. They are:
Go through each of these 20 and write down any that stand out to you. Is this a people skill you might need to work on? Write it down.
Then, set a timer for 5 minutes. Write down any other people skills that come to mind. If you think you need to build it, write it down. If you’re not 100% satisfied with your progress on a skill, write it down. Shoot for a list of at least 10 people skills.
Step 2: Focus on your goals
Now that you have your list of at least 10 people skills that you think you need to build, it’s time to winnow that list down. A very good way to do that is to focus on your goals.
What is super important in your life RIGHT NOW? This could be your work life or your life outside of work. Which of the people skills that you wrote down in Step 1 can help you achieve your most pressing goals? Put a star next to them.
You can also focus on the LONG TERM. What is your #1 long-term goal? Again, this can be work-related or not. Which of the people skills that you wrote down in Step 1 can help you achieve your most important long-term goals? Put a star next to them.
Step 3: Visualize mastery
Look at each of the people skills you starred in Step 2. Say them all out loud. After you say each out loud, imagine you are a Master of that skill. Visualize it in as much detail as possible.
For example, let’s say one of my starred skills was patience. I would say the word “patience” out loud. Then, I would visualize being a Patience Master. I might envision one of my team members interrupting me while I’m working on a Very Important Task. I can see that person in my mind’s eye. I also see myself taking a deep breath and calming telling The Interrupter to please come back in 5 minutes. I imagine the sound of my voice. I can feel the sense of calm. I can hear my team member saying, “No problem, Jen.”
Do this visualization exercise for each of the skills you starred.
Step 4: Pick ONE skill and write down a Next Action
Briefly, reflect on the visualization exercise. Was there one people skill where the thought of being a Master filled you with absolute glee and determination? Was there one people skill where, upon visualizing mastery, it sent chills up your spine? Is there one people skill that you KNOW you should focus on FIRST?
Good, then that’s the ONE.
If you can’t decide between two or three, just pick one. Roll some dice. Draw straws. It’s not important how you begin. Just begin. (You can focus of the other skills later.)
You have your ONE? The ONE people skill you are committed to building?
It’s important that your NEXT ACTION is, well, actionable. Avoid vague terms like “think about” or “figure out.” Next Actions that begin with terms like “call/email…,” “search Google for…,” and “write a paragraph about…,” followed by specifics (e.g., phone #, search terms, topics) work best for me.
For example, if my ONE people skill is “patience” my next action might be: “Call Mary and ask her about that book she read about patience” or “Search Google for synonyms for ‘patience’ and then search Amazon for high-ranking books using those terms.”
Then DO it!
Here’s to gaining clarity about our people skills.
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