I Hope Not An Intentional Omission
Fourth observation: There is no mention of communications with the Lyft drivers, who are mobile-first (and maybe mobile-only). And they are the front line of the company’s operations. Clearly, that has to be a consideration, even if the drivers are only in direct and regular contact with specific operations groups within the company.
Personally I thinkg that if indeed the “drivers are only in direct and regular contact with specific operations groups” that there is a massive opportunity being missed by Lyft.