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Phase 2 Survey Data: Organisations’ CX and EX priorities as they address the COVID-19 emergency

Phase 2 Survey Data: Organisations’ CX and EX priorities as they address the COVID-19 emergency

This study is a continuation of PH1 Research’s work to support organisations to create strong customer and employee experiences coming out…
Go to the profile of Brittany Hobbs
Brittany Hobbs
Becoming an Adaptive & Resilient Organisation: 3 Lessons from Dr. Angèle Beausoleil (Education)

Becoming an Adaptive & Resilient Organisation: 3 Lessons from Dr. A...

This article is part of a series profiling innovative organisations from various industries. Find all of the articles here: Becoming an…
Go to the profile of Brittany Hobbs
Brittany Hobbs
Becoming an Adaptive & Resilient Organization: 3 Things We Learned During COVID-19

Becoming an Adaptive & Resilient Organization: 3 Things We Learned ...

There was no way to imagine the impact that the coronavirus would have. In a study our team here at PH1 Research conducted in March we…
Go to the profile of Arpy Dragffy
Arpy Dragffy
PH1's Research Initiative to Improve the CX of Organisations Impacted by COVID-19

PH1's Research Initiative to Improve the CX of Organisations Impact...

We all should have been better prepared for the coronavirus and should have seen the tsunami growing earlier.
Go to the profile of Arpy Dragffy
Arpy Dragffy
Asia-Pacific Travellers: about to transform the global tourism industry

Asia-Pacific Travellers: about to transform the global tourism indu...

Whether you’re prepared for it or not — the Asian-Pacific traveller is the new power tourist profile.
Go to the profile of Brittany Hobbs
Brittany Hobbs
Forget VR — Mobile Cameras are the Greatest Innovation Your Business Must Embrace

Forget VR — Mobile Cameras are the Greatest Innovation Your Busines...

Imagine a future where you can walk down the street and see someone wearing an outfit you love. You take a picture, give a voice command…
Go to the profile of Arpy Dragffy
Arpy Dragffy
Redefining the Lottery Market for the Millennial Generation

Redefining the Lottery Market for the Millennial Generation

It’s no secret that Lottery play is declining among 18–35 year olds. According to the 2016 OLG Annual Report, only 7% of Ontario residents…
Go to the profile of Brittany Hobbs
Brittany Hobbs
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