Modeling better experiences is easier when you plan your key moments

Focusing your approach to creating experiences around moments in time is an effective way of planning for a better experience. With this idea in mind here’s an example of five imaginary scenarios that offer opportunities to plan ahead and create the best moments.

Imagine a trek-style journey across the universal experience, or, a journey into a strange new world in five key moments. I’m here to take you on a short voyage with the fastest and finest Starfleet has to offer any lovely new citizens of the federation.

Let’s talk about 5 key moments for planning experiences for newly off-world travelers

Imagine you have engaged the new arrivals, that was a moment in itself. A diplomatic affair of promising adventures and strange new fascinations is on the horizon. The future is bright, and the adventure begins.

Welcome on board

It’s a whole new ship but it’s still Starfleet. Welcome, is the universal translator working for everyone? Your new arrivals need to know the basics first; the places they can go, and locate the facilities. Then they might enjoy discovering some exciting new technology or spending some time in cultural discourse with friendly new strangers.

• When everything is new explain just the basics first
• A quick tour might suit some
• If some new arrivals already know the drill (because they are an expert in all things Starfleet) offer them a taster of the cool new things available.

New features

Someone has downloaded new off-world cuisine to the replicator and got a surprise.

They wanted to try new things, but the live wormy blood soup was a bit more than he was expecting. A good preview and coherent description would have done wonders and they would have avoided two hours off duty to recover in sick bay afterward.

• Target new feature rollout comms to the intended users
• Explain new features and options to everyone, explain why the new feature is here, and what its intended purpose may be
• Be ready to log customer feedback and make improvements

Auto-pilot

The away team is out there traveling in a shuttle.

The course is set, they have a chat, kick back, and think about what the mission will entail when they arrive at the designated location. The team trusts there will be an alarm if anything goes wrong. They know they can take control and change course if the status quo changes.

• Plan your notifications, alerts, and automated communications
• Make it easy to take action if necessary
• If things break down there are options to get things back on track

Understanding the anomaly

They’ve scanned it all the ways they can think of and need to call in experts.

Life sometimes comes at us in ways we don’t know how to handle. It’s important we can hit the comms badge and call in the trusted advisors.

• Have a comms badge available, have experts on call

Warp drive

We know where we need to get to, and we want to get there fast. We have the warp drive, and we have the nacelles. “This is the captain speaking — hold onto something!”

• Let your users know something is happening, they will soon be at their destination
• If it was a fun ride they’ll tell their friends, if it was as dicey as a slingshot through an asteroid belt they’ll definitely tell their friends

🖖 — Live long and prosper everyone. If you want to discuss more notable moments and plan a new adventure just get in touch.

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