Messenger chatbot is a kind of software which uses artificial intelligence (AI) to communicate with customers. These bots are simply put to understand what is being asked and they can formulate a response in a very human way.
Facebook messenger bots vary from other trends due to the fact that the technology has the capacity to transform both the way businesses market themselves and the way they conduct customers.
The most significant aspect of these bots is that they provide the line of communication between customers and their problems. So, people don’t have to be put on hold and they can get information in the fastest way. In addition, Facebook messenger is more likely personal communication which means businesses have the ability to connect with the customers in a more intimate space where the conversation is more comfortable. Moreover, business can deliver the customer in time that they actually want to receive because the bots can collect data.
At the same time, the chatbots become number one choice gradually for many businesses. Most people nowadays are talking to each other through social medias like Facebook messenger, Instagram and Twitter and so on. Chatbots become quite popular because they are easily accessible and fast to use.
Above all these facts show that bots are staying in the foreseeable future. The technology is improving rapidly and bots are becoming cheaper and easier to use. More business and brands are hopping on board. Would you use one for your own business? If you are interested, you can create your own at Pixellion 360.